Policies

MoCo Arts Policies

Policies Subject to change without notice
Last Updated: 6/28/2016

Pricing & Packages Info
Tuition Assistance
Payments & Refunds
Performances & Ticket Info
Safety, Etiquette & Weather Info

Pricing & Packages Info

Registrations
A commitment is made to register and attend a class for the full-specified period of time. The full class price will be charged for students within the first 30 days.  After 30 days, the registration will be prorated based on the drop in rate for that class.  All registrations include a non-refundable $25 registration fee (fee included in cost of class). For classes that run for 8 weeks or less, the full tuition will be charged regardless of enrollment date.

Liability
All MoCo Arts students, regardless of age, are required to sign a Liability Release form prior to starting classes.  If MoCo Arts does not have a signed Liability Release form from a student, they will not be able to participate in class.

Drop In
Students who cannot commit to a full class registration may choose to drop in to a class, if drops ins are allowed by the Program Director.  A drop in rate will be charged to the student.  Many dance classes build from week to week, and do not allow drop-ins.  This option is popular with our Young Arts families, and Theatre Workshops.

Unlimited Dance Package

Students may attend as many dance classes as they want for the specified time period for a discounted price. The student is expected to note which weekly classes they will attend (classes require teacher placement.)

Adult Class Card
Adults (18+) may purchase a ‘card’ valid for a certain number of hours of classes. The card is valid for 1 year. Adult students may choose which class to attend in advance, but it is not necessary.

Ages
Students from 18 months through to 1st grade are eligible for classes in our Young Arts program.  Students in 2nd grade may choose to stay in Young Arts for one more year, or move on to our Dance and Theatre programs.  In Theatre, students in grades 2nd through 6th participate in our “Tweens” Theatre program, and students in grades 6th through 12th participate in our “Teens” Theatre program. Students in 6th grade may choose to participate in either the “Tweens” or “Teens” Theatre programming.  Students in dance classes are placed by the MoCo Arts dance staff based on the skills of the student to determine appropriate class level.

Camps
Camps are daily for a week or more held during school vacations and over the summer

Multi-Discipline Package
5% discount is given to any student who signs up for more then one program (ie. Dance & Theatre) This does not apply to the Unlimited Dance package.

Tuition Assistance
MoCo Arts believes that all students should have the opportunity to experience the arts. To that end, we offer tuition assistance for all classes and camps. The funds are limited and allocated for different times of the year. Families interested in tuition assistance must submit a signed, completed MoCo Arts Tuition Assistance Application, proof of need, and a copy of applicants or parents two most recent paystubs (List of required documents available on application). All documents must be received by the deadline (see dates below) in order for the application to be complete.

Assistance will be based on the financial need of the applicant and will not exceed 70% of tuition. Assistance will be given based on a percentage of the total cost of the classes the applicant is signing up for. Applicant (or parent/guardian) agrees to pay balance of the charges. The non-refundable registration fee of $25 is required at the time of application. This will be applied to the tuition charge.

For students who receive tuition assistance, an attendance policy similar to that of the performance attendance policy will be expected by the student.  The student may only miss 4 classes per semester for each class they received tuition assistance for.  For camps, the student is expected to be present for all days you have signed up for.  If a student does not meet this attendance requirement, they will not be considered for tuition assistance the next semester, or for one year if a camp is missed.

Deadlines for Scholarship Applications:
Summer Programs: May 15th
Fall Programs: August 15th
Spring Programs: December 15th

Applications will be accepted up to the deadline; we make every effort to make notification of awards within one week. Applications received after the deadline will be assessed by the Review Committee with no guarantee of award, subject to the availability of funds.

Payments & Refunds

Payment Terms
Payment in full, or setup of a payment plan is required upon registration. For the convenience of our students and families we offer a payment plan to spread the cost of tuition over the length of the semester. Payment plans may be set up as a monthly payment on the 1st or 20th of each month. Payments can be made by automatically charging a credit or debit card [Visa, Master Card, Discover] or by providing post-dated checks at the time of registration to the Front Desk Staff. Payment plans will incur an additional monthly cost of $2.50 per payment, charged in advance with the first payment. Accounts must be in good standing to be considered for tuition assistance.

Accounts that are not paid in full or are not participating in a payment plan will be charged an additional $10.00 per month until the account is paid in full or enters into a formal payment plan. Student’s accounts must be in good standing in order to register for the next semester (or session) of classes and to participate in a performance.

Returned Check Fee

A $25 charge will be added to any account for a returned check or refused autopay.

Refund Policy
All requests for refunds must be in writing by filling out a Refund Request Form. Completed Refund Request Forms can be mailed to: MoCo Arts, 76 Railroad St, Keene NH 03431. The Refund Form is available at the front desk, or for download here. For the purpose of calculating the refund the time stamp or postmark will be used to determine the refund. 

Dance, Theatre, or Young Arts Class Refund

If cancelling within 30 days of the start of the semester the refund will be prorated (at the drop in rate) for all classes that occurred before the request is received, regardless of attendance.  The $25 non-refundable registration fee will not be returned. After 30 days no refund will be given.

Unlimited Dance Refund
The refund will be prorated on the amount of time elapsed since the start of the package regardless of attendance and will be assessed a 5% cancellation fee. 

Class Card Refund
Refunds will be given for any unused classes if requested in writing within 6 months of issue date. After 6 months no refund will be given. 

Camp Refund

Refunds for camps requested prior to four weeks from the start date will be refunded at full price.  Refunds requested between four and two weeks prior to the start date will be refunded at 50% the cost.  Within two weeks of the start date, no refund will be given.  Payment plans will stay in effect if within 4 weeks. The $25 non-refundable registration fee will not be refunded regardless of date.

Performance and Ticket Info

Performances
MoCo Arts mission is about education and our performances are a by-product of this process. No student is required to perform.  Students must be registered for a class to be eligible to perform. Students in Dance and Theatre classes will be asked to sign a commitment letter if they wish to perform. This commitment letter will outline the dates of additional rehearsals and performances. A student must be able to attend all the additional mandatory rehearsals and performances. Parents must review the dates with family and school obligations before signing the commitment letter. If a conflict arises after the commitment letter is signed, the Program Director should be notified immediately. MoCo Arts tries to work around school commitments, but reserves the right to remove a student from a show if they do not attend the rehearsals as required.

Attendance
If a student misses more than 4 classes they will not be able to perform. When a student misses their fifth class, we will notify you that you have been taken out of the performance for that class only. Ballet E Rep, Modern E Rep and Pointe C are allowed 6 misses as they meet twice a week. Each class is separate and we will look at them as such. As always you have to be at all rehearsals and performances in the theatre. If you miss a rehearsal in the theatre you will be taken out of the show. Attendance policies are subject to change depending on the production. Students will be notified of any changes to the attendance policy.

  • If class meets for 45 min: You will be marked absent if you miss more than 15 minutes of that class.
  • If class meets for 1 hour: You will be marked absent if you miss more than 20 minutes of that class.
  • If class meets for 1 ½ hours: You will be marked absent if you miss more than 30 minutes of that class.

Tickets
Parents and other attendees are responsible for purchasing tickets to MoCo Arts performances in advance. MoCo Arts makes no guarantee that performances will not sell out. Tickets may be purchased at MoCo Arts for performances in the Black Box Theatre. Tickets to certain off-site venues (Colonial, Redfern) must be purchased directly from the venue. Tickets are non-refundable and there are no exchanges. For shows at the Colonial and Redfern all audience members, regardless of age, need to have a ticket. For MoCo Arts Black Box Theatre shows, children under 18 months may be held in a parents lap, and not be charged, all others entering the theatre must have a ticket.  Food and drinks are prohibited in all theatres.

Photo/Video Policy
Video cameras, monopods, tripods, flash equipment of any kind, audio recording devices and cameras with telephoto or zoom lenses, including SLR’s, are not permitted inside the MoCo Arts Black Box Theatre, Redfern Arts Center, Colonial Theatre or other performance space at any time. Taking photos during events is distracting not only to the performers, but your fellow patrons. This policy will be strictly enforced.

Under special permission by MoCo Arts, simple cameras for personal use only may be brought into the Black Box Theatre. If granted, this special permission will be advertised on signs at the entrances to the venue.

Non-Ticketed Events
Due to fire code regulations we cannot guarantee seating to all visitors at non-ticketed events. We will do our best to accommodate as many visitors as possible and will notify you in advance of any audience restrictions to these events. Once the show has started, latecomers will not be seated.

Black Box Theatre Policy

  • Tickets are required for all audience members over 18 months old.
  • Un-ticketed children 18 months and younger must be held in laps.
  • No infant carriers or strollers are permitted in the theatre.
  • No admittance to the theatre once the performance has started.
  • NO FOOD OR BEVERAGES PERMITTED IN THE THEATRE.
Safety, Etiquette & Class Cancellation

Behavior & Safety
Unfortunately, MoCo does not have a parking lot for drop-off or pick-up, instead, students can be picked up or dropped off in front of MoCo on the sidewalk along Railroad Street, or at one of the many free, and metered spots along Railroad Street. Young Arts students and siblings must be supervised at all times when not in class. MoCo Arts is not responsible for students or siblings left in the waiting area. All parents, students, siblings, etc., must execute good behavior in the changing rooms and waiting area. No loud talking, running, or rude behavior will be tolerated. The studios are for classes only and children are not allowed in them without an instructor present. Any student who does not respect the teachers and the studio guidelines may be dismissed from the program, with no refunds given.

Open Door: We are a family centered arts education organization. Parents, guardians and students are welcome to speak to MoCo Arts staff.

Student one-to-one aide Policy
MoCo Arts welcomes children of all abilities and circumstances to our classes and camps. Because we are not staffed to provide one-on-one care to students who may need extra assistance, we require those students who have aides assisting them in school to bring an aide with them to MoCo. Their aide can be a family member, caregiver or other individual who knows the child well and can provide the special assistance they may need to get the most out of their experience here at MoCo. Please contact us with any questions or to discuss your child’s special circumstances.

Classroom Etiquette
All students are required to sign-in to class prior to entering the studio. Cell phones and wireless devices must be turned off during class. No food or drinks, except closable water containers are allowed. Be sure to wear proper attire for your class.

Personal Belongings
MoCo Arts is not responsible for personal items left in the changing rooms or facilities. If you are concerned with the safety of your belongings, bring your bag into the classroom with you and leave valuables at home.

Class Cancellation Due to Weather
In the case of inclement weather, MoCo Arts will announce by 7:00 am the status of morning classes and by 1:00 pm the status of afternoon/evening classes. Cancellation of area schools does NOT mean classes are cancelled. If classes are cancelled, it will be on MoCo Arts answering machine (603-357-2100), website www.moco.org, and on radio stations WKNE, WINQ, and WKBK as well as the WKNE website. We do NOT contact students individually when cancelling for inclement weather. We ask that you exercise judgment when making decisions to attend classes in stormy weather.

Other Class Cancellation: 
In the event that classes are cancelled for reasons other than weather, students in these effected classes will be notified via email.

Policies Subject to change without notice
Last Updated: 6/28/2016

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